Flight Disruptions & Your Rights
Know your rights and what to do when your travel plans are disrupted.
What to Do First
Stay Calm
Disruptions happen. We're here to help resolve them quickly.
Contact Us
Reach out via WhatsApp or phone for immediate assistance.
Document Everything
Keep receipts, take photos of departure boards, save communications.
Know Your Rights
You may be entitled to compensation, meals, or accommodation.
Types of Disruptions & Your Rights
Flight Delays
When your flight departs later than scheduled
What TravelEase Does
We monitor all flights and proactively notify you of delays via SMS/email.
Your Rights
Flight Cancellations
When your flight is cancelled by the airline
What TravelEase Does
We immediately search for alternatives and contact you with options.
Your Rights
Missed Connections
When you miss a connecting flight due to delays
What TravelEase Does
Our 24/7 team helps rebook connections and arrange accommodations.
Your Rights
Overbooking
When the airline has sold more seats than available
What TravelEase Does
We advocate on your behalf to get you the best compensation package.
Your Rights
EU Passenger Rights (EC 261/2004)
If your flight departs from or arrives in the EU on an EU carrier, you may be entitled to compensation:
Our Promise to You
Proactive Monitoring
We monitor all flights and alert you before you even know there's an issue.
24/7 Support
Round-the-clock assistance when disruptions occur, wherever you are.
Compensation Help
We help you claim the compensation you're entitled to.