Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: December 2024
TravelEase (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile applications (collectively, the “Services”).
Information We Collect
We collect information you provide directly to us, such as when you create an account, make a booking, or contact us for support. This includes:
• Personal identification information (name, email address, phone number)
• Payment information (credit card details, mobile money numbers)
• Travel preferences and booking history
• Communication preferences
• Device and usage information when you use our services
How We Use Your Information
We use the information we collect to:
• Process your bookings and payments
• Send you booking confirmations and travel updates
• Provide customer support
• Personalize your experience and show relevant offers
• Improve our services and develop new features
• Comply with legal obligations
• Protect against fraud and unauthorized transactions
Information Sharing
We may share your information with:
• Airlines, hotels, and other travel service providers to complete your bookings
• Payment processors (Stripe, Flutterwave) to process transactions
• Service providers who assist in our operations
• Legal authorities when required by law
We never sell your personal information to third parties for marketing purposes.
Data Security
We implement robust security measures to protect your information:
• SSL/TLS encryption for all data transmission
• PCI-DSS compliance for payment processing
• Regular security audits and vulnerability assessments
• Access controls and authentication measures
• Secure data centers with physical security
While we strive to protect your information, no method of transmission over the Internet is 100% secure.
Your Rights
You have the right to:
• Access your personal information
• Correct inaccurate data
• Delete your account and data
• Opt out of marketing communications
• Export your data
• Lodge a complaint with a supervisory authority
To exercise these rights, contact us at [email protected]
Cookies & Tracking
We use cookies and similar technologies to:
• Keep you logged in
• Remember your preferences
• Analyze site traffic and usage
• Personalize content and ads
You can manage cookie preferences in your browser settings. For more details, see our Cookie Policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Phone: +237 6XX XXX XXX
- Address: Douala, Cameroon